Please do not get stickers wet, they are not waterproof unless otherwise stated. This is due to the handmade nature of these items, they do not have an additional waterproof coating. They are made out of a vinyl material and are intended for low-touch surfaces and items such as notebooks or electronics.
How do I care for my Clothing?
All tops can be washed by flipping inside-out, wash with a cold water cycle, and setting the dryer on low heat.
There is an item Out of Stock, and I want it!
I do not have a set schedule of when specific items will be back in stock. Sometimes, an item won't be restocked because I have discontinued it to make room for new items. Pre-Orders for new/returning items will be marked accordingly - so you can pay now and have it automatically shipped when it becomes available. Some items can be made to order, please send an email inquiry to crittercoveart@gmail.com
Can I Wishlist an Item for later?
Yes! If you have created an account and are logged in, you will have a Wishlist Page that you can view at any time.
Reward Points?
The Reward Points system has been retired for the time being, you can read more about it here.
What conventions/events are you attending next?
Check out the Events page, or keep an eye on my socials for announcements.
If you have purchased a shipping option that includes tracking, an email will be sent to you with full tracking information once it becomes available.
Please double-check your Spam folders in your e-mail if you have not received your tracking information as your settings may have caused the e-mail to end up there by mistake.
Who do you ship with?
Canada Post is my local post office, and I typically drop all orders off there unless there are disruptions to their service. Your order may be shipped with ChitChats or UPS instead.
How long will it take to ship my order?
I ship orders out every other day Monday-Friday when possible from my local post office. Depending on what you have ordered, some things may take longer than others. During busy sales periods, shipping may take longer.
Do you pay International Customs Duty or Fees?
No, sorry. Any customs duty/fees are the responsibility of the recipient of the package. If you are unsure if this applies to you, please familiarize yourself with the local laws, or give your local post office a call.
I received multiple packages, why?
For example, if you place an order that has a shirt and a sticker, you will receive separate packages - one through me and one through my manufacturer. Currently, I do not keep my own inventory of apparel and cannot ship them myself, though I plan on keeping a physical inventory of apparel in the future. Orders with items like stickers, keychains, lanyards, prints are shipped directly from me to you as I produce these myself and keep my own inventory. You will only pay for shipping once - not separately.
I want to return an item, or make an exchange.
Please email crittercoveart@gmail.com with your order number and a description of what needs to be returned/exchanged within 90 days of receiving your package. Exchanges are only available if the item is brand new, unused, unwashed & unworn.
I received my order, but there is damage/item missing/something wrong.
Oh no! Please send an email to crittercoveart@gmail.com with your order number and a description of what went wrong within 90 days of receiving your package. I'll get it sorted out and send you new items if applicable. Additional information can be found on the Shipping Policy and Return Policy pages.
My package is lost, stolen or missing. What can I do?
Uh oh! Have no fear, most of the time you can contact your local post office with your full name, tracking number (if applicable) and any other relevant information - they should be able to help you track it down. Please additionally give me an email at crittercoveart@gmail.com with your order information so I can help.
* Please be aware that Critter Cove Art will not be responsible for any potentially lost/stolen/missing packages, but I will do my best to fix the situation.
COMMISSIONS
Are you open for commissions?
I'm pretty much always open! Status is displayed on the Commissions Page, and you can check the live Trello Queue at any time. You can also check my social media for openings! Or email crittercoveart@gmail.com to inquire.
I would like a commission, but your site says you're not open?
Feel free to send me a message or email to inquire, during busy seasons I keep a wait-list that is separate from the active queue. I cannot guarantee how long that wait will be, I'll simply notify you went it comes your turn. If you changed your mind or cannot pay, you will be skipped and the next person on the wait-list will be notified.
How long will it take to receive my commission?
It depends on my current queue and the size of the project you'd like to commission, generally 2-16 weeks after full payment has been received. I try to keep a small queue and give will give you any applicable WIPs (Work in Progress') along the way. Need a shorter turnaround time? Please contact me to inquire about rush fees.
Do you take payment plans on Commissions?
Sure! Any quote for work $200 and over requires 50% deposit (not including shipping, if applicable). We can work out a payment plan that works best for both of us. Any quote for $200 or under requires full payment before starting.
Can I re-post / upload your artwork?
Please ask first! Normally, as long as credit is given and the watermark is not removed, I allow it. This is for personal usage only! No commercial rights are ever given, unless you have explicitly purchased them from me.
Sending a Commission Inquiry?
Let me know what you'd like & your character reference(s) - general inquiries are okay too! I'll let you know what information is needed.
Do you take NSFW Commissions?
I do! Please refer to my commissions page for more specifics.
TECHNICAL SPECS
What do you use to create your digital art?
Clip Studio Pro, Photoshop CC, Paint Tool SAI, Huion Kamvas GT-191, Wacom Intuos Pro, Microsoft Surface Pro 6.
What are your favourite brushes in Clip studio Paint?
