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We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at crittercoveart@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at crittercoveart@gmail.com.
I received my order, but there is damage/item missing/something wrong.
Oh no! Please send an email to crittercoveart@gmail.com with your order number and a description of what went wrong within 90 days of receiving your package. I'll get it sorted out and send you new items if applicable. Additional information can be found on the Shipping Policy and Return Policy pages.
I want to return an item, or make an exchange.
Please email crittercoveart@gmail.com with your order number and a description of what needs to be returned/exchanged within 90 days of receiving your package. Exchanges are only available if the item is brand new, unused, unwashed & unworn.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Additional information can be found on the Shipping Policy and Return Policy pages.
Do you pay International Customs Duty or Fees?
No, sorry. Any customs duty/fees are the responsibility of the recipient of the package. If you are unsure if this applies to you, please familiarize yourself with the local laws, or give your local post office a call.
There is an item Out of Stock, and I want it!
I do not have a set schedule of when specific items will be back in stock. Sometimes, an item won't be restocked because I have discontinued it to make room for new items. Pre-Orders for new/returning items will be marked accordingly - so you can pay now and have it automatically shipped when it becomes available. Some items can be made to order, please send an email inquiry to crittercoveart@gmail.com
I received multiple packages, why?
For example, if you place an order that has a shirt and a sticker, you will receive separate packages - one through me and one through Printify. I do not keep my own inventory of tops/shirts and cannot ship them myself. However, orders with Art Prints/Stickers are shipped directly from me to you as I produce these myself and keep my own inventory. You will only pay for shipping once - not separately.
Please see our Shipping Policy and FAQ page for additional information
